New Horyzonz Shipping Policy

This Shipping Policy applies to all physical products purchased from New Horyzonz Photography, LLC, including prints, framed artwork, albums, merchandise, and any tangible goods. By placing an order, you acknowledge and agree to the terms outlined below as well as all related Refund Policies, Terms of Service, and Purchase Disclaimers.

Order Processing
All orders are processed in the order they are received. Standard processing times range from 7–21 business days, excluding weekends and holidays. High-volume seasonal periods, custom products, or specialty items may require extended production time. Processing time does not include shipping transit time.
You will receive a confirmation email when your order has been placed and an additional notification when your order has shipped.

Shipping & Delivery Time
Shipping timelines vary based on destination, carrier, and selected shipping method. Once shipped, delivery typically takes 3–10 business days within the U.S. International delivery times may vary.
All delivery estimates provided at checkout are estimates only and not guaranteed. Delays caused by carriers, severe weather, supply chain issues, labor disruptions, or incorrect address information are outside the control of New Horyzonz.

Shipping Fees
Shipping fees are calculated at checkout and are non-refundable, even if an order is returned, refused, delayed, or undeliverable.

Digital Products
Digital products such as downloads, photo files, or video files are delivered electronically and are not shipped physically. All digital deliveries are considered final and successfully delivered once download access is sent.
Digital products are not eligible for refunds under any circumstances, in accordance with the Strict Refund Policy.

Order Changes & Address Corrections
Shipping information cannot be changed after an order has been submitted. If an item is returned due to incorrect or incomplete address, additional shipping charges will apply to re-ship the product.

Lost, Stolen, or Damaged Packages
New Horyzonz is not responsible for lost, stolen, delayed, or damaged packages once handed to the shipping carrier. Any claims related to shipping issues must be filed directly with the carrier.
If the product arrives damaged due to manufacturing or packaging defects, you must contact us within 48 hours of delivery with:

1. Order number

2. Photos of the product and packaging

3. Shipping label photo

Approved claims will be handled through replacement only. No refunds or cancellations will be issued.

Custom, Made-to-Order & Print-On-Demand Items
All custom and printed products are made specifically per request and therefore cannot be canceled, modified, refunded, or exchanged for any reason.

International Orders
International shipping may involve additional duties, taxes, or customs fees, which are the responsibility of the customer. New Horyzonz does not control or estimate these costs.

Order Status & Tracking
Once your order ships, tracking information (when available) will be provided. Tracking updates may be delayed based on carrier systems.

Policy Relationship & Enforcement
This Shipping Policy is intended to be interpreted in conjunction with the:

• Refund Policy

• Terms of Service

• Digital Delivery & Copyright Policy

• Billing and Subscription Terms

• Purchase Disclaimers and Checkout Agreements

If any section conflicts, the strictest policy terms apply.

Questions
For support with physical product shipments, contact:
support@newhoryzonz.org